As of October 2024, Navistar has rebranded to International Motors, LLC. Their web-based service portals are essential for managing vehicle diagnostics, parts ordering, and dealer education. Core Portals:
Service Portal (eValue): Often displays headers like "9.0 Navistar va190a evalueid." This is the primary gateway for technicians to access International Service Information, which includes VIN-based repair and maintenance data.
iKNow System: A key feature within the Service Portal containing troubleshooting articles and technical case files.
Supplier Portal: Often listed as "9.0 Navistar va191a evalueid" at suppliers.navistar.com, used for managing the partner ecosystem.
Dealer Education: Accessible at navistareducation.com, providing training for technicians and service staff. Login Instructions and Support 9.0 navistar login
To access these systems, users typically need an organizational account provided by International Motors or an authorized dealership.
Access: Navigate to the Navistar Login Page or the Service Portal Home.
Requirements: Your browser must be configured to accept cookies and have JavaScript enabled to maintain the login session.
Password Reset: If you are locked out, you can use the Password Reset Tool or contact Dealership Support at (800) 527-7879. Key Diagnostic Software As of October 2024, Navistar has rebranded to
Beyond the web login, technicians use dedicated software suites for engine and vehicle management: Service Information - International Trucks
Navistar optimized version 9.0 for mobile browsers, but there is no dedicated app. For field service managers or parts runners:
Caution: The mobile view is best for quick lookups (VIN status, part price). Complex warranty entries or multi-step diagnostics should be done on a desktop.
The 9.0 update enforced stricter security. Your password must now adhere to: Mobile Access: 9
Pro tip: Use a passphrase like International-Dealer-2025! – it’s easier to remember and more secure.
Cause: Your user account exists, but the 9.0 portal hasn’t assigned you any modules (e.g., Parts, Service).
Fix: This is an administrative setup issue. Contact your dealership’s Navistar Portal Admin to assign the correct roles. Admins can do this under Security > Role Mapping.
| Problem | Likely Fix |
|---------|-------------|
| Forgot password | Click “Forgot Password” on the login page. Reset link sent to registered email. |
| Account locked | Too many failed attempts. Wait 15 min or contact your Navistar portal administrator. |
| “Invalid User ID” | Verify you are using the correct domain (e.g., @navistar.com vs dealer account). |
| Page won’t load | Clear browser cache/cookies. Try Chrome or Edge (Internet Explorer is deprecated). |
| MFA not working | Check time sync on your authenticator app. Re-register device if needed. |