dpi get info error ps4 link
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Dpi Get Info Error Ps4 Link May 2026

Decoding the "DPI Get Info Error PS4 Link": Causes, Fixes, and Workarounds

If you are reading this, you have likely been staring at a frustrating error message on your PlayStation 4 screen involving the cryptic phrase "DPI Get Info Error" while trying to link your console to a PC, a capture card, or a remote play application. You are not alone. This error is one of the most confusing issues in the PlayStation ecosystem because it blends networking terminology (DPI), hardware handshakes (Link), and system data retrieval (Get Info).

In this comprehensive guide, we will dissect exactly what the "DPI Get Info Error PS4 Link" means, why it happens, and the step-by-step methods to resolve it so you can get back to gaming or streaming.

Title: Resolving "DPI Get Info Error" on PS4 Remote Play

Overview The error message "DPI Get Info Error" typically occurs when using the PS4 Remote Play or PS4 Second Screen mobile applications (Android/iOS) while attempting to connect to a PlayStation 4 console. This error is distinct from standard connection timeouts and usually points to a specific failure in the network handshake regarding device profile information.

Fix 6: Adjust Router MTU Settings (For Remote Play Over Network)

If the error occurs during over-network linking (not direct USB), your router's MTU is likely wrong.

Steps to check optimal MTU:

  1. On your PC, open Command Prompt as Administrator.
  2. Type: ping -f -l 1472 8.8.8.8
    • If it fails, lower the number (1462, 1452) until it succeeds.
  3. Add 28 to the successful number. That is your optimal MTU (e.g., 1452 + 28 = 1480).
  4. Log into your router’s admin panel.
  5. Find WAN Settings or Advanced Network and set MTU to your calculated value.
  6. On PS4: Settings > Network > Set Up Internet Connection > Custom and set MTU to the same value.

Fix 7: Update Capture Card Firmware

For users of Elgato, AverMedia, or Razer capture devices, firmware is critical.

Elgato users:

  1. Download Elgato 4K Capture Utility (even if you don't have 4K).
  2. Go to Settings > Device.
  3. Click Update Firmware.
  4. After update, unplug the device, wait 10 seconds, and replug.

AverMedia users:

  1. Download AverMedia RECentral.
  2. Navigate to Device Settings > Firmware Upgrade.
  3. Follow on-screen instructions.

Common causes & fixes

1. Network instability or blocked ports

2. Resolution/scaling conflict (if using PC)

3. Outdated PS4 Link app

4. PS4 system software mismatch

4. Network MTU Mismatch

Deep Packet Inspection (DPI) errors are sometimes literal networking errors. If your router or PC has a Maximum Transmission Unit (MTU) misconfiguration (e.g., set to 1500 when your ISP uses 1492), data packets get fragmented or dropped, causing the PS4 to abort the "Get Info" phase of the link. dpi get info error ps4 link

Fix 6: Use a Static IP Address for Your PS4

Dynamic IP changes can break the link. Force a consistent connection.

  1. On PS4: Settings > Network > Set Up Internet Connection.
  2. Choose your connection method (Wi-Fi or LAN).
  3. Select Custom > IP Address Settings = Manual.
  4. Assign a static IP (e.g., 192.168.1.150).
  5. Set Subnet Mask: 255.255.255.0, Default Gateway: your router’s IP.
  6. DNS: Use Google (8.8.8.8 and 8.8.4.4).
  7. On your PC, add this static IP in Content Manager Assistant under "Add Device."

Technical Analysis

1. What is "DPI"? In the context of this error, "DPI" stands for Display Product Information (or loosely, Device/Display Interface information). When the Remote Play app initializes a connection, the mobile device sends a handshake packet to the PS4. This packet contains metadata about the device's screen resolution, pixel density, and streaming capabilities.

2. The Root Cause The error signifies that the PS4 console has received the connection request but failed to parse or acknowledge the display information returned by the mobile device.

Common causes include: