Osticket Plugins List Updated -

Feature Name: SLA Breach Predictor & Auto-Escalator

Tagline: Stop fighting fires; prevent them.

19. Ticket Volume Forecast (AI)

• Best for: Staff planning.
• Features: Predicts ticket volume based on history.
• Price: Premium ($99+).

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5. Reporting & Analytics

• Advanced Reports & Charts: The default reporting is basic (tickets per day). This plugin generates pie charts on response time, agent performance, and peak support hours. Essential for monthly board meetings.
• Agent Performance Dashboard: A real-time leaderboard showing who replied fastest, who closed the most tickets, and average satisfaction ratings.

22. Multi-Language Translator (Auto)

• Best for: International support.
• Features: Google Translate API integration for tickets/KB.
• Price: $25 (one-time).