Wonderware — Intouch Installation Guide

The Ultimate Step-by-Step Guide to Installing Wonderware InTouch (2024 Update)

If you are reading this, you are likely about to set up a new HMI server, migrate an old SCADA system, or deploy a development environment for a new production line.

Wonderware InTouch (now part of AVEVA) remains the gold standard for HMI visualization. However, the installation process can be tricky if you don’t know the "order of operations." wonderware intouch installation guide

This guide walks you through a clean installation of Wonderware InTouch (standalone) , covering prerequisites, licensing, and avoiding common pitfalls. Insert the AVEVA Edge installation media or run

4.1. Install Prerequisites

Insert the AVEVA Edge installation media or run the downloaded Setup.exe.
On the splash screen, select Install Prerequisites.
Install:
- Microsoft .NET Framework 3.5 (enable via Windows Features if prompted)
- Microsoft SQL Server 2019 Express (for Alarm/Historical logging)
- Microsoft Visual C++ Redistributables

1. Enable .NET Framework 3.5

InTouch relies heavily on legacy code. Go to Control Panel > Programs > Turn Windows features on or off. Check .NET Framework 3.5 (includes 2.0 and 3.0) . Microsoft

3. Disable Antivirus Temporarily

Your antivirus will likely quarantine the WWBootstrap.exe or license files. Disable it during the install.

8. Best Practices

Image Backup: Before installation, create a full system image (e.g., using Macrium or Acronis).
Dedicated Machine: Do not install InTouch on a domain controller, print server, or with other SCADA packages (e.g., iFix, Ignition).
Virtualization: InTouch runs well on VMware/Hyper-V. Use a fixed VHDX file for performance.
Patch Management: After installation, apply the latest AVEVA Edge Update (e.g., Update 4 for 2023) from the AVEVA support portal.
User Account Control (UAC): Set UAC to the lowest level (never notify) to avoid runtime permission issues.

5. Post-Installation Configuration

Phase 3: Licensing (The Tricky Part)

You cannot run InTouch without a license.

Demo Mode: You have a 2-hour runtime limit after installation. Great for testing, useless for production.
Hardware Key (Sentinel Dongle): Plug it in before starting WindowMaker. Install the Sentinel drivers from the installation disc.
Software License (License File): Run the ArchestrA License Manager -> Add License -> browse to your .lic file.

Pro Tip: If your license isn't found, restart the "ArchestrA License Server" service in Windows Services.