How To Download Veritas-customer-registration-key.json =link= -

This guide explains what this file is, why you need it, and the exact steps to download it from the official Veritas portal.

4. Invalid JSON syntax error when applying license

Cause: Corruption during download or accidental editing.
Solution: Download the file again from VEMS. Compare file size – if it differs by more than a few bytes from a known working copy, retry.

1. “No entitlements found” after login

Cause: Your Veritas account is not linked to a Customer ID.
Solution: Contact Veritas Customer Care or your reseller to add your account as a License Administrator. Provide them with the Customer ID starting with “CID-”.

For NetBackup (Primary Server or Client)

• Place the file in /usr/openv/var/ (Linux) or C:\Program Files\Veritas\NetBackup\var\ (Windows).
• Run the command:
  /usr/openv/netbackup/bin/admincmd/bpminlicense -add_keys -json /path/to/veritas-customer-registration-key.json
• Restart NetBackup services.

Is the JSON file the same as a traditional license key (.slf or .lic)?

No. Legacy Veritas products used .slf (Software License File) or .lic files. The .json format is used for products released from 2022 onward. Some older products still require traditional keys.