Sihot Pms Check In [ TRUSTED ]

The SIHOT.PMS check-in process is designed to be flexible, allowing front office staff to process arrivals through various views like the Arrivals tab, the Room Rack, or specialized Group Check-in layouts. Core Front-Desk Check-In Procedure

To check in a guest with an existing reservation, follow these general steps:

Locate the Reservation: Call up the guest’s booking in the Arrivals tab or via the Control Center.

Highlight the Guest: Select the guest from the list of search results.

Click Check-in: Use the Check-in button in the function pane.

Note: If a room has not been pre-allocated, the system will automatically assign one.

Confirm Details: Review key stay information such as arrival/departure dates, number of nights, and the price rate.

Program Key Cards: If the PMS is interfaced with a key card system, a dialogue box for programming keys will appear automatically at the end of the check-in. Specialized Check-In Scenarios

SIHOT provides specialized workflows for different types of arrivals to increase operational efficiency:

Group Check-In: For arrivals with three or more rooms, use the Group check-in layout in the Front Office menu. You can right-click a group reservation, select View Details, then Enable Editing to check in selected rooms or the entire group at once.

WebPreCheckIn: If a guest has used the SIHOT.GO! app or a web link to provide their details in advance, an icon will appear in their reservation. You must still complete the final check-in step in the PMS to finalize their stay.

Self-Service Kiosk: Hotels can use SIHOT.KIOSK to allow guests to check themselves in, scan their IDs, and encode their own key cards without visiting the reception desk.

Walk-In: For guests without a prior reservation, the process is similar to creating a new booking, where all registration details (name, address, payment method) must be entered from scratch before clicking Check-in. Key Considerations SIHOT.PMS Manual - Directory listing of / sihot pms check in

The SIHOT Property Management System (PMS) offers a comprehensive, modular approach to modernizing the hotel check-in process. By integrating traditional front-office functions with digital guest journeys, SIHOT enables hotels to provide a "contactless" or "hybrid" arrival experience that improves staff efficiency and guest satisfaction. The Three Modes of SIHOT PMS Check-In

SIHOT provides three primary methods for handling arrivals, allowing properties to tailor the experience to their specific brand and guest needs. WebPreCheckIn - SIHOT.Flex V 9.0.0.1046

Phase 1: Pre-Arrival Preparation (Do this before the guest arrives)

Do not wait for the guest to stand at the desk to do the heavy lifting.

1. Open the Arrivals List: Navigate to Reservations > Arrivals.
2. Filter: Select today’s date.
3. Room Assignment: For guests who booked a specific category, pre-assign rooms. Drag and drop reservations onto specific room numbers in the Room Manager view.
4. Credit Card Check: Look for the Red/Green light icon next to the reservation. Green means a valid virtual card (OTA) or credit card is on file. Red means you need to swipe the card upon arrival.

Step 6: The "Check-In" Button

Do not skip this. Once the room is assigned and keys are cut:

• Click the Check-In button (usually a door icon with a green arrow).
• Consequence: This moves the reservation from "Expected" to "In House." It opens the folio for postings (e.g., minibar, restaurant).
• Error to avoid: Never give a guest a key before clicking Check-In. If you do, the room will still show "Vacant" in housekeeping, leading to double bookings.

Conclusion

The SIHOT PMS check-in process is a structured workflow designed to minimize errors and maximize revenue security. By guiding the front desk agent through profile validation, payment processing, and key encoding in a linear fashion, SIHOT ensures that every guest stay begins with accurate data and a secured financial transaction. While the interface may appear dense compared to newer "flashy" apps, its power lies in this rigorous adherence to operational detail, making it a favorite for large hotels and resorts with complex operational needs.

The most common way to check in a guest is through the Arrivals tab or the Control Center.

Locate Reservation: Access the Arrivals tab and use the search listbox to find the guest.

Execute Check-In: Highlight the guest’s name and select Check-in from the function pane.

Validation: SIHOT runs background validation to ensure required profile fields (such as identity details for electronic invoicing) are complete.

Post-Check-In Status: Upon successful completion, the guest status changes to "In House" and the room status is updated. 2. Digital & Flexible Check-In Options

SIHOT supports modern hospitality trends by offering several automated and guest-facing check-in methods.

WebPreCheckIn: Guests can complete preliminary check-in details online via SIHOT.Go!. Staff see a specific icon in the arrival summary indicating this is ready, though a final manual "Check-in" action in the PMS is often required to finalize the process. The SIHOT

Check-In Terminals: SIHOT can interface with self-service kiosks, allowing guests to check themselves in without front-desk assistance.

Mobile Check-In: Through mobile interfaces, staff can perform check-ins from anywhere in the property, increasing efficiency. 3. Specialized Workflows Check-in - SIHOT.Flex V 9.0.0.1046

The SIHOT Property Management System (PMS) offers a comprehensive and flexible check-in ecosystem designed to streamline hotel operations and enhance the guest experience. By integrating manual front-desk procedures with advanced digital solutions like SIHOT.KIOSK and mobile applications, the system addresses the needs of both traditional service and the growing demand for contactless arrivals.  Core Manual Check-In Procedures 

The standard front-desk check-in within SIHOT.Flex is built for speed and accuracy. Staff can initiate the process through several pathways: 

Arrivals Tab: Directly calling up the reservation from the daily arrivals list, highlighting the guest, and selecting "Check-in."

Room Rack: Clicking on a specific reservation within the visual room rack to trigger the check-in pane.

Reservation Layout: Accessing the layout through the Front Office menu for more complex arrivals.

Group Check-In: Highlighting multiple reservations in a rooming list for simultaneous processing, which is critical for tour groups or corporate events.  The Digital Shift: Contactless and Self-Service 

To meet modern expectations, SIHOT has expanded its check-in capabilities beyond the traditional desk: 

SIHOT.KIOSK: This terminal-based solution allows guests to check in by entering a reservation number or scanning a QR code. It handles ID scanning via integrated AdriaScan technology, digital signatures, and even key card encoding.

Online and Mobile Check-In: Through SIHOT.GO! and third-party integrations like Civitfun, guests can complete registration up to two days before arrival. This includes uploading documents and paying outstanding balances remotely.

Digital Keys: Upon completion of a digital check-in, guests can receive a digital room key directly on their smartphones, allowing them to bypass the lobby entirely.  Operational Efficiency and Revenue Growth  Phase 1: Pre-Arrival Preparation (Do this before the

The check-in phase in SIHOT is more than just an administrative step; it is a point of optimization: 

Automated Room Allocation: If a room hasn't been pre-assigned, the system can automatically allocate one based on availability and room type rules.

Upselling Opportunities: During both manual and kiosk check-ins, the system prompts staff or guests with available room upgrades and additional services like breakfast or airport shuttles.

Data Integrity: Features like the integrated passport scanner eliminate transcribing errors, ensuring guest profiles are accurate for future marketing and loyalty programs. 

By balancing robust back-end controls with guest-facing automation, the SIHOT PMS check-in process reduces wait times, empowers staff to focus on hospitality rather than paperwork, and provides a seamless first impression for travelers.  Check-in - SIHOT.Flex V 9.0.0.1046

Check-in. ... Ø Call up the reservation in the tab Arrivals. Ø Highlight the guest in the listbox (search results). Ø Click Check- SIHOT SIHOT.KIOSK - Self-Guided Check-In at the Terminal

Overview

SIHOT PMS is a hotel property-management system. The Check‑In process records guest arrival, assigns rooms, captures payment and ID details, and prepares folio and key issuance.

Early Arrival & Day-Use Check-Ins

If a guest arrives at 8:00 AM and rooms aren’t ready, Sihot doesn’t force a full check-in. Instead:

• Use the "Arrival Note" feature to log luggage storage.
• Set a "Room Alert" – the system will notify the front desk via pop-up the moment housekeeping marks that specific room as clean.
• Convert the reservation to a day-use rate on the fly if the guest only needs 4 hours.

B. Pre-Authorization & Payment Checks

One of the biggest bottlenecks during check-in is payment processing. Sihot allows you to:

• Run pre-authorizations on credit cards in the days before arrival.
• Identify invalid or expired cards flagged by the system.
• Mark reservations as "Payment Guaranteed" or "Deposit Paid."

When you perform a sihot pms check in on a pre-authorized reservation, the system automatically skips the payment screen, saving 15-20 seconds per guest.

Step 4: Payment Authorization & Deposit

Before handing over the key, secure the payment.

• Deposit: If the reservation requires a deposit (e.g., 50% of stay), SIHOT will flash a warning. Click Post Deposit.
• Credit Card Auth: Swipe the card using your integrated payment terminal (SIHOT integrates with Ingenico, Verifone, etc.). SIHOT will automatically populate the CC Auth tab.
• Cash: If cash, select Cash in the payment method and post the amount to the "Advanced Payment" account code (usually 1300).

C. Document Scanning Integration

Sihot integrates seamlessly with ID scanners (e.g., Regula or Veridos). When a guest arrives, scanning their passport or national ID auto-fills the registration card and checks against government databases (where required by local law). This is especially critical for international hotels needing to submit foreigner registration data electronically.